Of non-iPods

I’ve been testing several digital music players and third party headphones – none of them from Apple. It’s not that I don’t like the iPod, I just haven’t gotten one in recently from Apple. My past experiences with iPod suggest that Apple leads the industry with good reason.

I prefer SanDisk’s Digital Audio Player to the iPod Shuffle, though I understand the Shuffle’s appeal – particularly the tight integration with iTunes for moving music on and off the device.  Still, I prefer seeing the title of what I’m listening to, and the SanDisk has both a screen and a remarkably good user interface for such a small thing. SanDisk has just announced a new flash player with removable memory; I have not gotten one in yet.

For most people looking for a hard drive player, the iPod product line has no equal. I’ve even recommended an iPod mini for my father (he uses it to study Talmud.  Really). But what if you aren’t most people? What if you want to subscribe to Yahoo!’s new service?  What if you’ve ripped all your CD’s in WMA format?  Then you’ll need to look outside the land of fruit.

I’ve used three 5GB players recently, but with Virgin’s player now off the market, I’ll focus here on Dell’s Pocket DJ and Olympus’ m:robe 100. Both can play WMA files, and the Dell is compatible with Microsoft "Janus" powered music subscription services (Windows Media 10 with Digital Rights Management). Both have excellent fidelity. Both have just slightly more storage space than the 4GB iPod mini, and cost a bit less (the Olympus actually costs more, but can be bought from discounters online).

The Dell DJ gains versatility by giving up software. It uses Microsoft’s Windows Media player for all synchronization and music management activities, which turns out is a good thing. Apple’s iTunes synchronization is slightly more straightforward (especially for novices), but Microsoft is running a close second here (and MusicMatch a close third – MusicMatch will recognize and sync with the DJ as well). The physical interface on the DJ is a scroll bar, not a touchpad, and it works fine. The user interface is nothing fancy, and does not try to add PDA functionality or FM radio or voice recording – it’s a music player.

The Olympus m:robe 100 has gorgeous industrial design. From the white back it looks like an iPod, but the front is a dramatic glassy black slab with no visible buttons. The whole front surface is touch sensitive, and bright red LEDs light up when needed to indicate where the buttons are. A high resolution red LED screen complements the "buttons." It is a striking design and works well in practice, though the sliding lock switch is a necessity with the m:robe, not an option.

However, there are problems with the m:robe. The headphone jack is on the side, which makes it difficult to pocket the device. The Olympus does not support subscription services. And here’s the deal breaker: the Olympus demands that you use its proprietary – and terrible – m-trip PC software for synchronization and music management. You can’t drag music files to the device directly, you can’t use MusicMatch or Microsoft or Apple’s to manage music on the device, and the Olympus m-trip software is missing basic functionality such as syncing playlists and the songs that are associated with them. With a 30GB player, you can move all your music to the device and then mostly forget about it.  But with a 5GB player, if you have more than 5 GB of music you need to move things on and off the device frequently. I found the m-trip software too painful to use on a regular basis.

I really wanted to like the m:robe – I love holding and playing with it – and I really wanted to dislike the Dell – design-wise, it’s just "OK." Neither beats Apple at its own game. But despite the m:robe being prettier than any iPod, the m:trip software it comes with is too painful to use. As a basic device for playing WMA files or tethered music from subscriptions, the Dell is much easier to recommend.

-avi

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I Want My IP TV

The current issue of BusinessWeek has a nice overview of Microsoft’s efforts in IP TV (sending television feeds to a set top box over a broadband connection).  It’s a bit skeptical, and focuses on how Microsoft has bent over backwards to address the needs of partners.  For example, Microsoft’s brand does not appear on the set top box, and the boxes don’t even need to run a Microsoft operating system.

I saw a demo of the system at CES, and BusinessWeek leaves out an important element of the story: it’s really, really cool.  I suppose cable operators adopting this system could simply force their customers to upgrade, but new entrants such as phone companies and alternative broadband providers will need to provide consumers with a reason to move; simple pricing bundles will only go so far.

Microsoft was running a live demo off to the side of their main consumer booth – I literally stumbled into it on the way to a different meeting. What most impressed me about the system was not the alternative angles, more interactive VOD, or even the concept of moving the DVR from your living room back to the service provider.  What impressed me about the demo was that it didn’t feel like much of a demo at all: image quality was spectacular, and reactions to user input was instantaneous – far faster than changing channels on a satellite STB or HDTV tuner.  The main window contained what appeared to be full HDTV, with alternative feeds around it.  The user interface was refined, all onscreen graphics were in high resolution, and the EPG (Electronic Programming Guide) appeared simple enough for anyone to use.  Feeds switched from one to the other with smooth transitions.

OK, one feature did stand out: easy to use PIP (Picture in Picture) without need for multiple tuners. Nobody actually uses PIP in the real world because setting it up is too complicated.  But with "Microsoft TV IPTV Edition" (seriously, who comes up with these horrible names?) you can use PIP to keep an eye on multiple sports games in progress at once. If Microsoft solves the naming problem, they’ve got a real winner here.

-avi

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Mobile PC-based Theater Speakers

This is such a good idea I wonder why nobody’s done it well before.  Altec Lansing sent over their XT1 Portable Audio System for notebooks. A DVD-ROM equipped notebook is essentially a giant portable DVD player combined with an iPod with a larger color screen, but most notebooks have terrible internal speakers.  Adding external speakers solves the problem at the cost of portability — even if you did shlep them with you, you’d be dragging along another power brick, too.

The XT1 siphons power off your notebook’s USB port which greatly simplifies setup and enables easy portability. Both Windows and Macs are supported. All the cables are included, and most of the time you only need two of them: one to connect the speaker to the PC’s USB port, another to connect the other speaker to the first one.  Several nice touches abound: the USB cable is provided twice, once with a self-winding mechanism for travel, the speaker connector cable has self-binding velcro tabs, and all the cables fit neatly into their own spot in the included molded protective case.  The case is exactly the size of two John Grisham paperbacks lying next to each other (I tested and tested until I found a visual analogy that fits).  It’s not tiny, but definitely small enough to fit in a backpack along with your notebook.  Setup and use is simple.

The tradeoffs are volume and bass.  Your USB port provides just a trickle of wattage.  The XT1 is plenty loud if you’re sitting in front of the speakers (which is where you’ll be if you’re watching a movie on your notebook), but won’t fill a large hotel room with sound.  Audio quality is pretty good.  Highs are crisp, instruments are well defined (my ThinkPad’s audio is rather muddy), and there is plenty of mid-bass energy (also somewhat lacking on the ThinkPad).  There is still no deep bass to speak of — the official rating only goes down to 100hz, and I suspect that the response drops off a bit before that.  In practical terms, this means that music and movies sound dramatically better than a notebook’s internal speakers, but not as good as a comparably priced amplified sub/sat system. If you don’t need portability, there are better choices out there (including several from Altec Lansing).

The XT1 thoughtfully provides an Aux in port and cable for connecting MP3 players and the like (though it still must be jacked into your notebook’s USB port for power).  I plugged in Sandisk’s Digital Audio Player and listened to several hours of pop and classic rock encoded as variable bit rate WMA files.  Music sounded rich and full and didn’t lack much for low end punch — drums had a decent thwack, and bass guitar notes were distinguishable.  On movies, the low end was more obviously lacking.  I tested both the THX logo (a test tone and a logo all in one!) and the sonic depth charge scene from the DVD of Star Wars Episode II: Attack of the Overly High Expectations.  The asteroid chase was fun — upper frequency sounds were clear — but suffered greatly in comparison to my Klipsch THX system or the Logitech Z-5500 THX multimedia system I promise I’ll finish reviewing one of these days.  When the XT1 is pushed to the top of its volume range, there is audible distortion and some sibilance on dialog.  No provision for using the XT1 with a subwoofer is provided.

The only directly comparable product I have in house is the Virgin boomtube.  The boomtube’s sound is a bit more defined, it plays a bit louder, and Virgin offers an EX version that provides actual bass.  However, the boomtube is considerably heavier as it relies on batteries, an optional power converter, or both. The boomtube has multiple wires for setup and no place to store them (or the power adapter) in the case.  The boomtube’s aluminum speaker drivers are not covered by a protective grill – a big no-no for a portable device — my four year old accidentally dented the drivers with his fingers within minutes of my unpacking the unit.  I also question whether the boomtube’s design is airport security friendly; the thing looks like a pipe bomb. 

I love the boomtube, but the XT1 is probably the unit I’d take with me when I know I’m going to watch a movie on my notebook once I get to wherever it is I’m going. The XT1 design team clearly thought through the implications of portability, and, as a result, the XT1 also makes for a nice improptu music system on the road.  However, it doesn’t play loud enough for road warriors looking to give multimedia presentations in large conference rooms or for throwing a headbanger’s party in your hotel room afterwards.

-avi

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Is technology moving too fast for consumer acceptance?

Former colleague Joe Wilcox notes that most computer brands are met with cognitive dissonance when they journey into consumer electronics. Joe is definitely on to something (though his observations are backed by admittedly anecdotal evidence — don’t you think that’s something you guys over at JupiterResearch should be testing empirically?)

Another part of the problem, though, is that consumers are slow to fully understand the implications of digital technology – never mind convergence.  (OK, I’m working with entirely anecdotal evidence here as well, but bear with me). When I meet new people and invite them to watch a movie in my home theater, the first question I get is how big my TV is.  I usually respond that the TV is besides the point, we watch movies on a projector.  This is invariably met with blank stares, followed by, "a projector?  How do you watch movies?  Don’t you have DVDs?" Saying, "yes, it’s a digital projector" results in polite affirmative nods but usually the same deer-in-the-headlights look in their eyes.  (One person actually asked whether I have a projectionist.)  Only once you walk people through the steps does the whole concept click into place.

Here are the steps:

  1. Start with the familiar, in this case, business projectors: "You know how you have digital projectors for notebooks when you give a PowerPoint presentation?"
  2. Tie in well understood entertainment technologies: "The technology in those projectors can also be used to display DVDs."
  3. Now you can explain product specifics: "Unlike a business projector, our digital projector is optimized for showing movies and watching HDTV."
  4. Talk about DLP vs. LCD, rainbow artifacts, or black levels at your peril.

I expected this situation a few years ago, but despite four generations of DLP since my first projector, little has changed.  This isn’t unique to home theater projectors, a category which has little mass market awareness.  How many consumers understand HDTV at even the most basic level – meaning they can differentiate between the format and plasma televisions?  I’ve been using the Zenith ZHDTV1 antenna in my basement, and, not surprisingly, its distinctive shape generates a lot of questions as to what, exactly, it is.  When I say it’s an HDTV antenna I get those blank stares again – "you can get HDTV using an antenna?" 

The implications of the digitization of everything requires a cognitive leap. (For an extreme example, take my mother, please.  When I described Sony Ericsson’s s710a megapixel cameraphone to her, she asked "how can they fit such a nice camera into a phone — where does the film go?")

Companies that have walked consumers through these steps have benefited.  Consumers are just now beginning to wrap their heads around MP3 players because Apple built a simple vertically integrated system from content to consumption.  Similarly, Echostar has had tremendous success — though much less publicity — with their integrated HDTV TV/satellite/installation bundle.

HP and Optoma have the right idea with DVD/player/speaker all-in-one units, but they can’t assume that consumers will understand what you do with them, never mind why they need one in the first place.  As another example, I think Sonos’ distributed audio system is brilliant – it takes advantage of your PC’s existing music library and spreads the wealth.  But I hope the company can survive on sales to custom installers and early adopters for a while, because it’s going to take the rest of the world a long time before the concept sinks in.

-avi

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CES 2005: Trends

I spent most of my time at CES focused on mobile devices, but did note a few overriding trends:

  • The story of the show was definitely flat panels, which were everywhere.  LG showed off a particularly interesting integrated plasma/HDTV tuner/DVR, and Samsung showed off a plasma so big you couldn’t get it down the stairs and into my basement even if you took out a second mortgage to pay for it.  On the opposite end of the pricing spectrum, there were countless Asian importers with booths at the show displaying large LCD and plasmas at much lower prices.
  • The other big deal at the show was that the focus of the computer industry is solidly on the living room – Microsoft, Intel, and HP all had huge booths dedicated to moving audio and video around the home.  The problem with Media Centers for me has always been cost and form factor.  HP’s new HD Media Center looks especially sweet because once you’re talking about HDTV the price jumps dramatically (the only standalone HD-DVR on the market costs $1,000), and the new horizontal cases look like they belong in your A/V rack, not your desk.
  • Conversely, there were barely any new portable media players introduced other than the Olympus m:robe (a strong iPod mini competitor which I have in for review, and which looks gorgeous).  I take this as an indication that other than the video players (which have problems getting content unless you have a Media Center PC), Apple has this market completely locked up.  Now that the iPod shuffle appears to be the Next Big Thing, watch for copycat products (not that copycats will succeed – when pricing is down to $99 to start with, how do you compete with cachet?).
  • In projectors, CEDIA was the land of $2,500 – $3,000 720p LCD boxes with automatic iris adjustment and great contrast from Panasonic and Sony.  CES was the TI DLP team’s chance to strike back: BenQ showed me a great 720p DLP HD2+ projector for around $3,000 (the 7700).  Several products debuted with TI’s new DarkChip such as BenQ’s 8720; pricing on those is above $10,000, but the HD2+ products were nearly as good. This looks like it will work out so that custom installers will recommend the higher end products while enthusiasts buying/installing on their own will gravitate towards the $3,000 products.  …but we’re not done.  A slew of sub-$2,000 DLP projectors with 480p or 576p resolution were also introduced.  I didn’t see any of them at the show, but Evan Powell over at ProjectorCentral has a good recap.

My final trend is a question: could CES be getting too big to be relevant?  It’s always been hard to get around the show, and the weather didn’t help (when it snows in Vegas it’s fair to say hell has frozen over). Next year CES kicks the Adult Video show out of the Sands and takes over that venue, too.  But at the same time, CEDIA has been getting a lot of the big home theater announcements, the wireless device vendors are saving their news for CTIA, and the mobile media player market is all focused on MacWorld.

-avi

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CES 2005: New Remote for Custom Installers

UEI launched the Nevo SL "Pronto killer" touch screen remote control here last night in Las Vegas, and it’s got two really interesting features: a better programming interface than Philips offers for the Pronto (not that that’s saying much – the Pronto programming environment is terrible), and built in WiFi. WiFi could be used for just about anything – the remote is based on a version of Windows Mobile – but at least initially the idea is to stream media from one PC to another. Now, that may seem a bit ahead of its time, but according to Current Analysis*, 11% of all consumer PCs sold this holiday season were XP Media Centers, so there’s beginning to be an installed base for this sort of thing. Store your digital photos on the PC in the bedroom, stream them over to the Media Center in the den – all using the same remote. An adapter will be available to use WiFi to act as an IR blaster; not quite as good as full RF support (coming later in the product life cylce, I’m told) but it should allow installers to hide gear in a cabinet or closet and control it via the Nevo SL.

The Nevo SL isn’t as comprehensive as offerings from Crestron, nor does it offer state-sensing add-ons (also coming later in the product life cycle). At $799, it’s also nowhere near as expensive as those offerings, and competes directly against the Philips Pronto. UEI’s extensive code database is included, but unlike recent versions of the Pronto, no provision for automatic configuration is included. This would be a deadly omission if the product was aimed at consumers, but UEI assures me that the product will be sold through the CEDIA custom install channel. That makes sense, but someone should tell their marketing department: none of their literature, press releases, signage, or press kits breathes a word about custom installers or how this product can benefit them. This isn’t just a failure to communicate benefits, it actively works against UEI: if I were a custom installer, I’d be afraid that consumers – enthusiasts, mostly – would think that they could buy this remote themselves, leading to channel conflict. As Home Theater View has advocated in the past, channels need to be considered for their individual needs.

-avi

*Note: Avi Greengart is a Principal Analyst for Current Analysis

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CES 2005: You want convergence?

SBC preannounced their big CES news: a set top box that combines satellite TV programming, digital video recording, video on demand, and Internet content.  There have been everything-but-the-kitchen-sink set top boxes before (anybody remember last CES? the year before that?), but I believe that this is significant for one reason: distribution.  Most of the converged set top box dreams of years past are all about consumer technology value propositions: distributing content around the house, moving photos and music off the PC, and providing Internet access from the TV.  That’s nice, but other than increased tech support calls, there’s little incentive for content owners to sell it. 

But this is different.  From what I can tell, the consumer value proposition for the SBC/Yahoo!/Dish/(did I leave someone out?) gizmo is simply saving money and consolidating billing relationships; any technical goodies are gravy. The convergence factor is just a means to an end: this is all about services bundling, which should reduce churn and protect these customers from being snatched away piecemeal by cable or satellite or Verizon.

-avi

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Workable PC Convergence Demands More Convergence, Less PC

I was interviewing a custom installer about using PCs as video scalers, and he said something that applies, more or less, to any serious use of PCs for home theaters: the only way to have a reliable PC-based A/V system is to have a PC dedicated solely to A/V.  I’ve had several XP Media Center Edition systems in over the past couple of years, and that’s certainly one way to do it.  The downside to Media Center PCs is that they’re pricey if you don’t need the full suite of functionality, and though they’ve gotten much better, they are still more complicated than a standalone ReplayTV/TiVo/iPod/DVD player.

But dealing with regular XP on my test PC has been a nightmare lately, proving the basic truth to the dedicate-it-and-forget-it ethos. Logitech was kind enough to send over a Z-5500 THX approved multimedia speaker system last month, so I felt obligated to review it at some point, rather than have the large box just sit in the corner, unloved.  But before I installed it, I wanted to run my regular audio tests on the competition – Klipsch’s ProMedia 5.1 system, another THX multimedia system I’ve had for the past year or two.  I barely got started. 

Preventing me from getting consistent, accurate multichannel audio:

  • Unreliable audio drivers for my aftermarket 7.1 audio card.  Even for just stereo listening I needed to set the bass redirection control manually three times.
  • Random system slowdowns when playing back DVDs (it appears to skip a frame every second or so).
  • Poor software design, specifically the bizzare placement of audio settings enabling 5.1 DVD playback buried four levels deep in one of the media player software’s most obscure menu trees.

True, much of this is my fault.  It’s a test box, after all, and I’ve put countless versions of video rendering software, media playback software, aspect ratio control doodads, music device sync software, DVD-Audio and DTS decoding engines, etc. on it. I also use the box for web surfing, finance, photo editing, vector graphics, children’s software – you name it.  Somewhere along the way, the basic audio drivers and system performance got warped.  Given enough time and PC expertise, I can fix it.  But it’s a clear reminder that the flexibility of PC-based systems can be in direct conflict with ease of use and reliability.

-avi

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New Ways to Listen To Music

Musicmatch is one of several music playback programs for PCs, along with offerings from Microsoft, Real, Apple.  With a good multimedia sound system — I’m working on reviews of THX systems from Klipsch and Logitech — you can use these programs to listen to music at your PC.  The programs also allow you to transfer music to portable devices, or stream music around your house with various add-on gadgets (though access to copy-protected music is usually not available in that scenario). The programs now also offer access to online music stores for purchasing music (by track or by album) or renting it (subscription access to the entire library).

Musicmatch 10 is now out, and by combining their On-Demand subscription service with the remarkable new iteration of their AutoDJ feature, you almost end up with a new way to listen to music.  I’m sure I’m leaving a few things out, but here’s my hierarchy of music listening options:

  • Terrestrial Radio – several programmed channels in broad commercial categories
  • Satellite Radio – dozens or hundreds of programmed channels grouped by mood, genre, or programmer’s taste including a few relatively obscure niches
  • Internet Radio – thousands of programmed channels grouped by any number of categories including geography, but difficult to quickly scan through the options
  • CD – 10 – 20 songs pre-grouped together you purchase
  • CD jukebox – multiple CDs you have purchased, but difficult/slow to jump to individual songs or create playlists
  • MP3 CD/DVD – more songs you’ve chosen dumped on to a single disc. Shuffle mode works well, but playlists are generally not possible.
  • MP3 library (on PC or portable MP3 player) – enormous library of songs and albums you’ve chosen.  To manage the volume, can create playlists, play music by category (artists, genre, etc.), or shuffle mode.
  • Online music subscription – the equivalent of an even larger MP3 library. Like online music stores, there are various ways of drilling down through the library for music discovery.

Musicmatch’s new OnDemand AutoDJ combines the best of having a large library of music files that you own with access to a subscription library.  It automatically creating playlists combining music it selects from your MP3 library with music it selects from the OnDemand library based on some fairly simple inputs.  You provide a quick list of artists (you drag and drop a few songs into the list to give it a starting point), it does the rest.  In my experience, it managed to create surprisingly good playlists of songs I wanted to hear, songs I didn’t know I wanted to hear, and songs I’d never heard before but have now added to my rotation.  And this was with a fairly eclectic mix – movie score music (Elfman, Williams), blues rock (Delbert McClinton, Kenny Wayne Shepherd), Top 10 women-power pop (Kylie, Britney, Dido), and 70’s singer/songwriter rock (Jackson Browne, JT). I didn’t ask for Rolling Stones or Dire Straights, but it knew! It knew! Simple slider controls are provided for controlling the mix of your library with OnDemand, and how popular/obscure you want the selections to be. Fabulous stuff. 

[Update: Subsequent playlists also gave me a lot of Bob Dylan.  There should be a way to tag stuff you don’t ever want to hear again, and it should learn from every time you hit the "track skip" button…]

Musicmatch admits that OnDemand users actually end up buying more paid downloads (to be able to move to a portable player, or just for permanence).  They can’t prove a causal relationship – it’s possible that subscribers are simply more likely to pay for anything.  Still, from my experience you can make a reasonable argument that subscription services are basically giant music discovery services.

-avi

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