Is technology moving too fast for consumer acceptance?

Former colleague Joe Wilcox notes that most computer brands are met with cognitive dissonance when they journey into consumer electronics. Joe is definitely on to something (though his observations are backed by admittedly anecdotal evidence — don’t you think that’s something you guys over at JupiterResearch should be testing empirically?)

Another part of the problem, though, is that consumers are slow to fully understand the implications of digital technology – never mind convergence.  (OK, I’m working with entirely anecdotal evidence here as well, but bear with me). When I meet new people and invite them to watch a movie in my home theater, the first question I get is how big my TV is.  I usually respond that the TV is besides the point, we watch movies on a projector.  This is invariably met with blank stares, followed by, "a projector?  How do you watch movies?  Don’t you have DVDs?" Saying, "yes, it’s a digital projector" results in polite affirmative nods but usually the same deer-in-the-headlights look in their eyes.  (One person actually asked whether I have a projectionist.)  Only once you walk people through the steps does the whole concept click into place.

Here are the steps:

  1. Start with the familiar, in this case, business projectors: "You know how you have digital projectors for notebooks when you give a PowerPoint presentation?"
  2. Tie in well understood entertainment technologies: "The technology in those projectors can also be used to display DVDs."
  3. Now you can explain product specifics: "Unlike a business projector, our digital projector is optimized for showing movies and watching HDTV."
  4. Talk about DLP vs. LCD, rainbow artifacts, or black levels at your peril.

I expected this situation a few years ago, but despite four generations of DLP since my first projector, little has changed.  This isn’t unique to home theater projectors, a category which has little mass market awareness.  How many consumers understand HDTV at even the most basic level – meaning they can differentiate between the format and plasma televisions?  I’ve been using the Zenith ZHDTV1 antenna in my basement, and, not surprisingly, its distinctive shape generates a lot of questions as to what, exactly, it is.  When I say it’s an HDTV antenna I get those blank stares again – "you can get HDTV using an antenna?" 

The implications of the digitization of everything requires a cognitive leap. (For an extreme example, take my mother, please.  When I described Sony Ericsson’s s710a megapixel cameraphone to her, she asked "how can they fit such a nice camera into a phone — where does the film go?")

Companies that have walked consumers through these steps have benefited.  Consumers are just now beginning to wrap their heads around MP3 players because Apple built a simple vertically integrated system from content to consumption.  Similarly, Echostar has had tremendous success — though much less publicity — with their integrated HDTV TV/satellite/installation bundle.

HP and Optoma have the right idea with DVD/player/speaker all-in-one units, but they can’t assume that consumers will understand what you do with them, never mind why they need one in the first place.  As another example, I think Sonos’ distributed audio system is brilliant – it takes advantage of your PC’s existing music library and spreads the wealth.  But I hope the company can survive on sales to custom installers and early adopters for a while, because it’s going to take the rest of the world a long time before the concept sinks in.

-avi

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CES 2005: Trends

I spent most of my time at CES focused on mobile devices, but did note a few overriding trends:

  • The story of the show was definitely flat panels, which were everywhere.  LG showed off a particularly interesting integrated plasma/HDTV tuner/DVR, and Samsung showed off a plasma so big you couldn’t get it down the stairs and into my basement even if you took out a second mortgage to pay for it.  On the opposite end of the pricing spectrum, there were countless Asian importers with booths at the show displaying large LCD and plasmas at much lower prices.
  • The other big deal at the show was that the focus of the computer industry is solidly on the living room – Microsoft, Intel, and HP all had huge booths dedicated to moving audio and video around the home.  The problem with Media Centers for me has always been cost and form factor.  HP’s new HD Media Center looks especially sweet because once you’re talking about HDTV the price jumps dramatically (the only standalone HD-DVR on the market costs $1,000), and the new horizontal cases look like they belong in your A/V rack, not your desk.
  • Conversely, there were barely any new portable media players introduced other than the Olympus m:robe (a strong iPod mini competitor which I have in for review, and which looks gorgeous).  I take this as an indication that other than the video players (which have problems getting content unless you have a Media Center PC), Apple has this market completely locked up.  Now that the iPod shuffle appears to be the Next Big Thing, watch for copycat products (not that copycats will succeed – when pricing is down to $99 to start with, how do you compete with cachet?).
  • In projectors, CEDIA was the land of $2,500 – $3,000 720p LCD boxes with automatic iris adjustment and great contrast from Panasonic and Sony.  CES was the TI DLP team’s chance to strike back: BenQ showed me a great 720p DLP HD2+ projector for around $3,000 (the 7700).  Several products debuted with TI’s new DarkChip such as BenQ’s 8720; pricing on those is above $10,000, but the HD2+ products were nearly as good. This looks like it will work out so that custom installers will recommend the higher end products while enthusiasts buying/installing on their own will gravitate towards the $3,000 products.  …but we’re not done.  A slew of sub-$2,000 DLP projectors with 480p or 576p resolution were also introduced.  I didn’t see any of them at the show, but Evan Powell over at ProjectorCentral has a good recap.

My final trend is a question: could CES be getting too big to be relevant?  It’s always been hard to get around the show, and the weather didn’t help (when it snows in Vegas it’s fair to say hell has frozen over). Next year CES kicks the Adult Video show out of the Sands and takes over that venue, too.  But at the same time, CEDIA has been getting a lot of the big home theater announcements, the wireless device vendors are saving their news for CTIA, and the mobile media player market is all focused on MacWorld.

-avi

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CES 2005: New Remote for Custom Installers

UEI launched the Nevo SL "Pronto killer" touch screen remote control here last night in Las Vegas, and it’s got two really interesting features: a better programming interface than Philips offers for the Pronto (not that that’s saying much – the Pronto programming environment is terrible), and built in WiFi. WiFi could be used for just about anything – the remote is based on a version of Windows Mobile – but at least initially the idea is to stream media from one PC to another. Now, that may seem a bit ahead of its time, but according to Current Analysis*, 11% of all consumer PCs sold this holiday season were XP Media Centers, so there’s beginning to be an installed base for this sort of thing. Store your digital photos on the PC in the bedroom, stream them over to the Media Center in the den – all using the same remote. An adapter will be available to use WiFi to act as an IR blaster; not quite as good as full RF support (coming later in the product life cylce, I’m told) but it should allow installers to hide gear in a cabinet or closet and control it via the Nevo SL.

The Nevo SL isn’t as comprehensive as offerings from Crestron, nor does it offer state-sensing add-ons (also coming later in the product life cycle). At $799, it’s also nowhere near as expensive as those offerings, and competes directly against the Philips Pronto. UEI’s extensive code database is included, but unlike recent versions of the Pronto, no provision for automatic configuration is included. This would be a deadly omission if the product was aimed at consumers, but UEI assures me that the product will be sold through the CEDIA custom install channel. That makes sense, but someone should tell their marketing department: none of their literature, press releases, signage, or press kits breathes a word about custom installers or how this product can benefit them. This isn’t just a failure to communicate benefits, it actively works against UEI: if I were a custom installer, I’d be afraid that consumers – enthusiasts, mostly – would think that they could buy this remote themselves, leading to channel conflict. As Home Theater View has advocated in the past, channels need to be considered for their individual needs.

-avi

*Note: Avi Greengart is a Principal Analyst for Current Analysis

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CES 2005: You want convergence?

SBC preannounced their big CES news: a set top box that combines satellite TV programming, digital video recording, video on demand, and Internet content.  There have been everything-but-the-kitchen-sink set top boxes before (anybody remember last CES? the year before that?), but I believe that this is significant for one reason: distribution.  Most of the converged set top box dreams of years past are all about consumer technology value propositions: distributing content around the house, moving photos and music off the PC, and providing Internet access from the TV.  That’s nice, but other than increased tech support calls, there’s little incentive for content owners to sell it. 

But this is different.  From what I can tell, the consumer value proposition for the SBC/Yahoo!/Dish/(did I leave someone out?) gizmo is simply saving money and consolidating billing relationships; any technical goodies are gravy. The convergence factor is just a means to an end: this is all about services bundling, which should reduce churn and protect these customers from being snatched away piecemeal by cable or satellite or Verizon.

-avi

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SED: Time to memorize a new acronym?

A blog quoting a Japanese source suggests that Toshiba is abandoning LCD and plasma and instead putting its display R&D into yet another display technology: SED.  SED stands for Surface-Conduction Electron-emitter Display, which, if I understand it correctly – and I probably don’t – is an array of millions of tiny tube TV sets.  Advantages include many of the same claims made for another technology working its way through the labs, OLED (Organic Light Emitting Diode – don’t you just love these terms?):

  • really really thin
  • incredibly bright, sharp images
  • more energy efficient than plasma
  • a technology that [insert Korean or Japanese competitor here] doesn’t already have locked up

I’m convinced that performance is almost irrelevant: whichever technology is cheapest and can be manufactured in volume will win.  Consumers have shown that they have absolutely no understanding of the technologies, and retailers have shown absoultely no capability of explaining the differences between them.  Resolution and picture quality doesn’t even seem to matter much – consumers are snapping up EDTV panels at far higher rates than HD-capable displays. As such, consumers are basically buying these things based on depth and price. 

I’m sure that next week at CES we’ll see gigantic LCD displays, enormous plasmas, and ever-larger OLED prototypes, and that we’ll all be falling over ourselves discussing why LCD is better than plasma or vice versa.  But thus far, the bottom line has been: is it thin enough not to overwhelm a room, and, if so, how much does it cost?

-avi

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Secrets Debunks Its Own Review: No Audible Differences Among Power Cables

Here’s an experiment/article that’s going to echo throughout the audiophile world and possibly hurt sales of high end accessories

The online magazine Secrets of Home Theater is renowned for taking a geeky enthusiast’s view of home theater and audio; they’re best known for publicizing the DVD chroma bug, an obscure problem in some DVD players that makes bright colors in certain scenes bleed slightly into the next color. (I like to think my reviews and articles for Secrets have been a bit more accessible). Lately, Jason Serinius has been writing glowing reviews of CD demagnetizers and aftermarket power cables for Secrets, and the email and forum backlash has been palpable.  It’s one thing to get worked up about minor issues that are clearly visible if only you look for it in certain scenes (enthusiasts like to get worked up about that sort of thing).  It’s another thing entirely to ascribe audible powers to products that arguably cannot possibly produce those effects in any scientifically measurable way (enthusiasts like to argue about that sort of thing).

In a tremendously courageous move, Jason decided to take on the critics directly: he got two groups of volunteers, and, together with the Bay Area Audiophile Society, created a well organized, reasonably scientific double blind test of the expensive power cord he’d reviewed so positively.  Before he gets to the test results,

  • Lots of HTML is used in a preamble that references Galileo, Quantum physics, psychoacoustic principles, and perception/reality constructs.
  • Lots of HTML is used to describe the (solid) credentials of those who created the test.
  • Lots of HTML is used to describe the test environment, how the test was conducted, and how things could have been better.

Bottom line: nobody could tell the difference between generic power cords and Nordost’s $2,500 Valhalla cables.  Nobody even scored above 50%…

-avi

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RTI Focused on Dealer Training

RTI makes complicated programmable remote controls, and they’ve hit upon a winning strategy – focus on their customers.  Brilliant!  (It should be obvious, right?) Well, there is a twist – one that many CE companies selling to the CEDIA (custom install) channel haven’t quite figured out: RTI’s customers are not end users, but the custom installers who buy the remotes and program them for the end users. 

The whole purpose of a custom programmed remote control is the programming, and this is an area where RTI can stand out (more on this later).  Therefore, RTI announced online training earlier this year.  Last week they sent me a new press release (curiously absent from their site) that they now have an entire downloable video course for their dealers.  I have no idea how good/bad/effective their course is, but it’s a great way to reach the small, geographically dispersed custom installation community.

RTI doesn’t have much choice – the remote control market is surprisingly competitive.  At the low end, there are literally hundreds of offerings sold direct to consumers.  At the high end of the consumer market, Philips lucked into the lead with their Pronto line, which are almost infinitely configurable and have generated a devoted cult over at http://www.remotecentral.com despite the convoluted programming interface.  Logitech is trying to broaden the consumer market with Harmony remote controls (Logitech bought Intrigue Technologies earlier this year) by providing the flexibility of a custom remote without the programming; users fill out an online questionnaire, and the remote programs itself. So what is left for custom installers?

At the high end, Crestron and others provide expensive solutions suitable for high end home theaters, boardrooms, and whole house automation.  For more affordable solutions, custom installers can turn to the high end of the consumer market – where the vendors are focused on the end customer – or RTI – where the vendor is focused on the custom installer.  Brilliant!

-avi

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NY Times Does the Impossible

The New York Times today reviewed upsampling DVD players.  What I found remarkable was the balance between making a somewhat difficult concept easy to understand for non-enthusiasts, while still being technically accurate.  As a bonus, it was a reasonably vigorous review, and even offered clear conclusions.  But this exception to the rule highlights just how bad a job the consumer electronics industry has done complicating the products and the jargon.  Even efforts to simplify things on a practical and technical level come in acronym form with compatibility notes back to other acronyms (think HDMI and DVI).

The industry as a whole needs to do a much better job of demystifying this stuff.  My brother, apparently, reads Home Theater View; his feedback on the column on Intel’s LCOS fiasco/TI’s direct-to-consumer DLP advertising?  What the heck is DLP, LCOS, and OLED?  Clearly, some of his confusion is my fault (and the expected readership of this site).  Still, my brother’s a smart guy, but he can’t possibly know from a discussion on microdisplays to buy one of these TVs if he doesn’t know that TVs are the subject of the discussion…

-avi

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TI Taking Over Where Intel Left Off?

I was wandering through IKEA yesterday and noticed that Philips appears to have an exclusive on all the A/V display props; an interesting product placement ploy.  Even more interesting were the sheer number of plasmas sitting on top of $79 build-it-yourself furniture.  Plasmas and LCDs may win on decor friendliness, but not on budget, where microdisplays offer a reasonable compromise between the size of the unit and the size of your wallet.

Usually, microdisplays means DLP or LCD, but I’ve always been a fan of LCOS, which can offer the resolution of a digital technology and the fatigue-free experience of a three chip technology, without adding overly-sharp, hard edges to the picture. Having worked at Intel in a past life, I was wondering just what got them to pull out of the LCOS game after making such a big splash (promising, among other things, to bring street prices of large screen TVs down below $1,000).  Insight Media, a CE research firm I never heard of until I just Googled it, backs up Intel’s official, "there isn’t enough money in it," claim with some interesting backstory.  But the New York Times reports that it’s all about chip yield – Intel expected 90% rates and was getting well under 10% – the same problems everybody else trying to build LCOS chips has had.  Well, not everyone:  JVC has teamed up with a smaller company to make the silicon backplane, dubbed this LCOS variant "D-ILA" and are the only ones to have a mass market product, and a good one – I have been impressed with their 52" HD-52Z575.  Philips also has an LCOS RPTV on the market, but it’s a one-chip+rotating prism affair, and doesn’t offer the same level of performance. Sony’s take on LCOS, "SXRD," is extremely impressive, but for the moment they’re only using it in their high price, low volume Qualia line, which would mask any yield problems they could conceivably have. 

Which leaves Texas Instruments, the sole supplier of DLP chips, in a great position, at least until plasmas or LCDs get cheaper to manucture or OLED or some other new technology is commercialized. BusinessWeek (subscription required) this week has a profile of TI’s marketing efforts, as TI is planning a DLP branding campaign where they will reach out directly to consumers for the first time in a long, long while.  Like any "branding the technology inside" ploy, comparisons are immediately made to Intel’s "Intel Inside" program.  But here’s where BW gets kudos: they correctly point out that the success of Intel’s program was based not on Intel’s own ad budget, but on the comarketing dollars they spread around (and the tight program control they imposed on those dollars).  TI is not doing this – nobody’s handing Samsung millions of dollars to push DLP as a technology.  So while I look forward to TI’s Super Bowl commercial and note that DLP does have a lot to recommend itself to consumers, I’m also fairly certain that the branding campaign will not have an Intel Inside-sized impact on the market.

-avi

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